Shipping and Handling  We receive shoes and leather items from all over the United States, from Canada and Puerto Rico, so having you ship items to us is not unusual. In fact most of our work is by parcel post.  If you would like to ship us something for repair, please include a note inside the box with what it is you want done, and PLEASE include contact information—especially a daytime phone number (and hours during which you can be called) and/or e-mail address.  As soon as we receive your items we will call you with a good-faith estimate and a projected turnaround time.  Our policy is to complete every project and send it by return shipping within a week.  So, if you ship things to us via two-day air/ground, you should have them back within ten days, including repair, shipping and handling. 

We contract our own shipping with UPS.  If you have a FedEx account, send us your FedEx number and we will return your items in care of your account without additional handling charges at our end.

  As soon as your item is done, we'll call you and you can pay over the phone by credit card, or you can send us a money order made out to Santana Creative. As soon as we receive payment, we'll ship your item(s).